JOB BOARD
Case Worker
Lift Up Routt County
The Case Worker (CW) fields requests (calls, emails, and in-person meetings) for financial assistance from community members in a professional, compassionate manner for determining client eligibility for LiftUp programs. The CW explores potential eligibility for referral to other community resources, responds to those requesting support, and at times, acts as a liaison with other human resource agencies, vendors, etc.
Key Responsibilities:
Key Accountabilities 1. Provide courteous, compassionate, and professional customer service to clients, community partners, and prospective clients
2. Manage intake, client eligibility, approvals, and payment requests in a timely manner while maintaining accurate records
3. Adhere to and enforce department and organization policies
4. Maintain confidentiality
Essential Duties • Serve as the first point of contact for LiftUp’s Emergency Assistance Programs, and provide initial information and forms to begin the financial assistance process
• Work onsite and digitally to handle client intake process, ensuring that necessary paperwork is completed and data is entered into client assistance database
• Assist fellow Case Worker(s) to field Community Support inquiries and voucher requests or make other contacts as needed
• Communicate with Food Bank Manager to learn of ongoing food support efforts (ex: Thanksgiving, food delivery, etc.) available to clients
• Foster and maintain positive working relationships with fellow staff, volunteers, and community constituents
• Attend staff meetings and relevant community meetings as needed
• Maintain and report data related to inquiries, fund type, amount dispersed, etc. needed for community and board reporting
• Maintain client files and records
• Occasional grant writing and presentations to local giving circles for specific clients
• Occasional attendance at community events to represent LiftUp and provide information about Community Support programs
• Follow all LiftUp health and other safety protocols
• Other duties as requested
Qualifications:
Minimum Requirements • Degree in social work preferred, but not required
• Prior case management experience preferred
• Ability to speak Spanish preferred, but not required
• Familiarity with Microsoft Office Suite and Google docs/sheets
• Learn Google Voice integrations and faxing procedure
• Excellent interpersonal and communication skills and ability to maintain confidentiality
• Ability to work comfortably with people from various socio-economic, racial, and cultural backgrounds with compassion and respect
• Ability to meet deadlines, be self-motivated, self-disciplined and organized
• Ability to multi-task in a fast-paced environment
• Background Check Required
Preferred Qualifications:
N/A
Organization type:
Non-Profit
Type of role:
Full-Time
Work Environment:
Job Category:
Salary:
$22/hour DOE
BENEFITS
Health Insurance, Paid Holidays, Paid Vacation, Sick Days, 401(k), short- and long-term disability plan, supplemental insurance, group term life insurance